We are looking for a qualified Technical account manager to oversee and address our customers’ technical needs.
You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.
As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and Requirements to a non-technical audience.
You should also be results-driven and aspire to achieve specific goals.
Ultimately, you should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships.
Establish best practices
Provide developers with customers’ feedback to help identify potential new features or products
Provide technical support for customers to support pre-sales and post-sales processes
Address all product-related queries on time
Identify solutions to reduce support costs
Familiarity with software and front-end development
Proven work experience as a Technical account manager
Solid technical background with hands on experience in digital technologies
Excellent verbal and written communication skills
An ability to gasp customers’ needs and suggest timely solutions
Subsidised tube pass or bike
Project bonuses (managerial and ‘thank you’ bonuses)
Critical illness & travel insurance
Contributory pension scheme